Service design as a Service

Why projects don't get past implementation

and what we can do about it

In the spring of 2015 we did over 60 interviews and shadowed five processes to write a thesis on how Service Designers can get our designs implemented in bigger organisations. Here is the resulting work.
We hope it can help you.

Have fun!

Daniel Søland Jackson (daniel@snilldesign.no) and
Jane Pernille Landa Hansen (jane.pernille.l.h@gmail.com)

Downloads:

Master thesis at the Institute of Design,
AHO 2015